Frequently Asked Questions

Everything you need to know about shopping with Sister Ray.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unused and unopened items in their original packaging. Please contact our support team to initiate a return label.

Which payment methods do you accept?

Sister Ray accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I track my package after it ships?

Yes, once your order has been processed and shipped, you will receive an automated email containing your tracking number and a link to follow its progress.

Are your products ethically sourced?

At Sister Ray, we prioritize quality and integrity. We work closely with our manufacturers to ensure all products are produced under fair labor conditions and meet our high standards.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.